MYSTERY SHOPPING

RESTAURANT MYSTERY SHOPPING AND BRAND COMPLIANCE PROGRAMS

The O’Kelly Consulting Group provides mystery shopper and brand compliance programs for brands that truly care about the guest experience. Our tailored mystery shopping program is the best way to understand your business from your customer’s point of view and have been proven to improve business operations and profitability.

HOW OUR RESTAURANT SECRET SHOPPER PROGRAM WORKS

a custom plan to meet your objectives

The O’Kelly Consulting Group will provide your restaurant with an account manager that will work with you to develop a custom mystery shopping plan based on your organizations goals and key performance indicators. Our teams decades of restaurant experience will help make this process quick and easy.

highly qualified evaluators

The O’Kelly Consulting Group works with a team of over 300 carefully screened professional restaurant evaluators. These evaluators will visit your restaurant and then answer an in-depth questionnaire, developed by our market research experts.

DETAILED, RESEARCH-DRIVEN RESPONSES

Our experts visit your restaurant and measure performance based on the criteria that matters most to your business. You will be provided with a detailed post mystery shop report. Each post mystery shop report is customized and tailored to your restaurants individual needs.

Our experts will provide a step-by-step narrative of the experience, providing valuable insight that can help impact the bottom line of your business. Answers are never arbitrary ratings, and include highly detailed, story-like comments so you understand the full customer experience.

Contact us to discuss your mystery shopping needs by filling out our online form below.